Terms & Conditions
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Booking an appointment
My normal working hours are 8am to 6pm Monday to Friday. However, I am sometimes able to accommodate a few appointments outside of these times so please do not hesitate to ask.
Please either call me on 07905462603 or email info@muscleandmovement.co.uk to book an appointment or for a no obligation chat to find out how I can help improve your mobility and/or reduce your pain and, help you move well. I will get back to as soon as possible. -
Appointment Cancellations
When you book your appointment, you are holding space on our calendar that is no longer available to other clients. Please ensure you let us know by phone as soon as you know you will not be able to make it to free the slot and arrange a new date.
If cancellation is necessary, we require that you call at least 48 hours in advance to avoid being charged the full fee. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time. -
Payment
Payment is required ahead of treatment to secure your appointment. Payment can be made paid via cash or bank transfer (details available upon request). Thank you.
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Block Booking
Block Bookings can be made in blocks of 5 sessions at the reduced rate of £50/session. All 5 sessions need to be used by the same client.
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Late Arrivals
If you are running late for your appointment, we will still try to accommodate you provided that we are not seeing the next client directly after you. Otherwise, your session will only run until the original booking finish time, and you will be charged the full fee.
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Early Arrivals
Please try not to arrive more than 5 minutes before your appointment. If you do arrive early for your appointment please wait in your car whilst we conclude the previous session. We will come out and meet you at your car at your appointed time.
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Vouchers
Why not treat a loved one to a relaxing treatment?
Gift vouchers can be purchased directly from Muscle and Movement. -
Privacy
The information collected by Muscle and Movement Soft Tissue Therapy and Sports Massage is for the sole use of Muscle and Movement
Client treatment details and personal information will not be discussed with any third party without prior consent of the client.
Consultation forms and treatment notes will be kept securely on file in accordance with the General Data Protection Regulation (GDPR).
All clients must complete a consultation form prior to receiving a treatment.
By signing the consultation form, clients are giving Muscle and Movement permission to hold records and data about them.
To help ensure you receive the best possible treatment, information surrounding medical history is collected alongside lifestyle, habits, hobbies and small details surrounding occupation. -
Young persons (under the age of 18 years)
Must be accompanied by a parent or responsible adult.
The responsible adult must give permission for the treatment to be performed.
The responsible adult must co-sign the client’s consultation form.
The responsible adult must be present in the room throughout the treatment.